Shipping, Returns & Exchanges

Shipping Policy

  • Cairo and Giza: 2-5 working days
  • Anywhere else within Egypt: 3- 5 working days

Shipping Rates

  • Cairo and Giza: 55 EGP
  • Outside Cairo: 65 EGP
  • Red Sea, Upper Egypt, North Coast & Matrouh: 75 EGP

Returns & Exchanges

  • For domestic orders we allow for refunds or exchanges for another size or model within 7 days of receiving your order. There is an exchange/return fee to be paid upon delivery in order to cover the shipping costs unless there is manufacturing defect. Reach out on Instagram or email to initiate the return.
  • Exchanges are only applicable in case of changing sizes 
  • Returns & Exchanges are picked up within 3-5 days and a delivery fee is charged on Exchange orders
  • Item cant be used
  • Item has to have the original package along with the ticket on it
  • Item cant be damaged due to misuse of product or not following the washing instructions
  • Please check the size guide to check our sizes
  • Only regular-priced items may be refunded
  • Sale Items cannot be refunded

Steps for Exchange / Refunds: 

  • Contact us via our website, Facebook page or Instagram page (please use one channel only to avoid duplicated requests) 
  • Provide us with the order number and photo of the product
  • We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a refund will applied to credit card or original method of payment, within 14 business days