Shipping, Returns & Exchanges
Shipping Policy
- Cairo and Giza: 2-5 working days
- Anywhere else within Egypt: 3- 5 working days
Shipping Rates
- Cairo and Giza: 55 EGP
- Outside Cairo: 65 EGP
- Red Sea, Upper Egypt, North Coast & Matrouh: 75 EGP
Returns & Exchanges
- For domestic orders we allow for refunds or exchanges for another size or model within 7 days of receiving your order. There is an exchange/return fee to be paid upon delivery in order to cover the shipping costs unless there is manufacturing defect. Reach out on Instagram or email to initiate the return.
- Exchanges are only applicable in case of changing sizes
- Returns & Exchanges are picked up within 3-5 days and a delivery fee is charged on Exchange orders
- Item cant be used
- Item has to have the original package along with the ticket on it
- Item cant be damaged due to misuse of product or not following the washing instructions
- Please check the size guide to check our sizes
- Only regular-priced items may be refunded
- Sale Items cannot be refunded
Steps for Exchange / Refunds:
- Contact us via our website, Facebook page or Instagram page (please use one channel only to avoid duplicated requests)
- Provide us with the order number and photo of the product
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a refund will applied to credit card or original method of payment, within 14 business days